Safety Guidelines & Re-Opening Protocol
Guests, please review the following information before arriving at the salon. As always, the safety, health and well-being of our salon guests and staff is our number one priority. In addition to the TN Cosmetology Board and Style House Salon’s high sanitation standards, we have added extra COVID-19 safety protocol recommended by the Metro Health Department and Center for Disease Control. Thank you for your cooperation in keeping everyone healthy and safe!
Our expert stylists are grateful for any gratuity given above your service price, as we understand that a “tip” is a gift for a job well done. Due to the high yearly costs incurred by the salon to add tips on your existing bill, we ask when possible that tips be made directly to our talented service providers by cash, Venmo (or other cash app) or personal check.
Retail Return Policy
We are committed to providing quality products to our guests. While we hope that you are always satisfied with your purchase, we realize there are times you may need to return a product. Our return policies are as follows:
- Unopened retail products are eligible for exchange for up to 90 days after purchase.
- Opened products are eligible for exchange for up to 30 days after purchase.
- Exchanges are limited to products only, and cannot be redeemed for services. Refunds are issued only in the instance of an allergic reaction or product defects.
If you would like to test a product prior to purchasing, please ask and we will be happy to answer questions, demonstrate its use or provide you with a sample to try at home.
Hair Extension/Hair Smoothing Services/Color Services Over 3 Hours
We require a non-refundable deposit for special services such as Hair Extension/Hair Smoothing Services/Color Services that are over 3 hours in length. The deposit will be half of the cost of the service plan. The fee will be made and applied at the time the reservation is made. All fees are credited to the total service amount, so long as the reservation time is kept. We require a courtesy 48-hour cancellation notice for all hair extension and specialty services; otherwise, we reserve the right to retain the full deposit fee with no credits or credit of the fee moving forward on any other salon services.
General Salon Service
Your appointments are very important to all of us at Style House Salon. Time allocated for an appointment is reserved especially for you. All of our service providers require a credit card to hold your reservation. Select stylists will accept a 50% deposit on booked services to hold a reservation. We do understand that in certain situations schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. Appointments cancelled less than 24 hours will be subject to a 50% charge for booked services. If your appointment is rebooked and completed within 2 weeks, the 50% charge may be credited toward your rebooked appointment. To receive the credit, your appointment must be performed by your original stylist. If your appointment cannot be booked with your original stylist within the 2-week period, our scheduling team will work with your stylist on how to proceed. All of our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future guests.