Client Satisfaction
If you are not 100% satisfied with your hair, please let us know.
At Style House Salon, we want each and every guest to leave feeling beautiful. We pride ourselves on open communication, and we stand behind our work. If for some reason you are not completely happy your hair, please contact us as soon as possible, and within 14 days of your appointment, and we will get you scheduled to come back in with your original stylist for a complimentary adjustment as soon as possible.
Cancellation Policy
Your appointment is very important to all of us at Style House Salon. Time allocated for an appointment is reserved especially for you. As a courtesy, we send out reminders via text and email, however it is your responsibility to know and keep your appointment.
All of our service providers require a credit card to hold your reservation. Select stylists will accept a 50% deposit on booked services to hold a reservation.
We do understand that in certain situations schedule adjustments are necessary; therefore, we respectfully require at least 24 hour notice for adjustments to your appointments and for cancellations.
Appointments cancelled less than 24 hours in advance will be subject to a 50% charge for booked services. If your appointment is rebooked and completed within 2 weeks, the 50% charge may be credited toward your rebooked appointment. To receive the credit, your appointment must be performed by your original stylist. If your appointment cannot be booked with your original stylist within the 2-week period, our scheduling team will work with your stylist on how to proceed.
All of our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future guests.
Retail Return Policy
We are committed to providing quality products to our guests. While we hope that you are always satisfied with your purchase, we realize there are times you may need to return a product. Our return policies are as follows:
- Unopened retail products are eligible for exchange for up to 90 days after purchase.
- Opened products are eligible for exchange for up to 30 days after purchase.
- Exchanges are limited to products only, and cannot be redeemed for services.
- Refunds are issued only in the instance of an allergic reaction or product defects.
If you would like to test a product prior to purchasing, please ask and we will be happy to answer questions, demonstrate its use, or provide you with a sample to try at home.
Hair Extension/Hair Smoothing Services/Color Services Over 3 Hours
We require a non-refundable deposit for special services such as Hair Extension/Hair Smoothing Services/Color Services that are over 3 hours in length. The deposit will be half of the cost of the service plan. The fee will be made and applied at the time the reservation is made. All fees are credited to the total service amount, so long as the reservation time is kept.
We require a courtesy 48-hour cancellation notice for all hair extension and specialty services; otherwise, we reserve the right to retain the full deposit fee with no credits or credit of the fee moving forward on any other salon services.
Gratuity Policy
Our expert stylists are grateful for any gratuity given above your service price, as we understand that a “tip” is a gift for a job well done. Due to the high yearly costs incurred by the salon to add tips on your existing bill, we ask when possible that tips be made directly to our talented service providers by cash, Venmo (or other cash app) or personal check.
