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Style House Salon
 

Policies

Client Satisfaction

 

If you are not 100% satisfied with your hair, please let us know.


At Style House Salon, we want each and every guest to leave feeling beautiful. We pride ourselves on open communication, and we stand behind our work. If for some reason you are not completely happy your hair, please contact us as soon as possible, and within 14 days of your appointment, and we will get you scheduled to come back in with your original stylist for a complimentary adjustment as soon as possible.

Cancellation Policy

At Style House Salon, we deeply value your appointment and the time we dedicate to ensuring your satisfaction. Your appointment slot is specifically reserved for you, and we strive to make your experience seamless by sending out convenient reminders via text and email.

 

To effectively manage our stylists’ schedules and provide the highest level of service, we kindly request a credit card to secure your reservation. Alternatively, some of our stylists may accept a 50% deposit for booked services to confirm your appointment.

 

We recognize that unforeseen circumstances may arise, necessitating adjustments to your schedule. Therefore, we respectfully ask for at least 24 hours’ notice for any appointment modifications or cancellations.

 

Appointments canceled with less than 24 hours notice may incur a 50% charge for the booked services. However, if your appointment is rescheduled and completed within 2 weeks, this charge may be credited toward your new appointment, provided it is with your original stylist. Should scheduling conflicts prevent you from booking with your original stylist within this timeframe, our dedicated team will collaborate with you and your stylist to find a suitable solution.

 

These policies are implemented with your best interests in mind, aiming to enhance your overall experience and ensure the highest quality of service for both our esteemed guests and those we look forward to welcoming in the future.

Retail Return Policy

We are committed to providing quality products to our guests. While we hope that you are always satisfied with your purchase, we realize there are times you may need to return a product. Our return policies are as follows:

 

  • Unopened retail products are eligible for exchange for up to 90 days after purchase.
  • Opened products are eligible for exchange for up to 30 days after purchase.
  • Exchanges are limited to products only, and cannot be redeemed for services.
  • Refunds are issued only in the instance of an allergic reaction or product defects.

 

If you would like to test a product prior to purchasing, please ask and we will be happy to answer questions, demonstrate its use, or provide you with a sample to try at home.

Hair Extension/Hair Smoothing Services/Color Services Over 3 Hours

 

We require a non-refundable deposit for special services such as Hair Extension/Hair Smoothing Services/Color Services that are over 3 hours in length. The deposit will be half of the cost of the service plan. The fee will be made and applied at the time the reservation is made. All fees are credited to the total service amount, so long as the reservation time is kept.

 

We require a courtesy 48-hour cancellation notice for all hair extension and specialty services; otherwise, we reserve the right to retain the full deposit fee with no credits or credit of the fee moving forward on any other salon services.

Gratuity Policy

 

Our expert stylists are grateful for any gratuity given above your service price, as we understand that a “tip” is a gift for a job well done. Due to the high yearly costs incurred by the salon to add tips on your existing bill, we ask when possible that tips be made directly to our talented service providers by cash, Venmo (or other cash app) or personal check.

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